Frequently Asked Questions

Shipping and return

WHAT COUNTRIES DO YOU SHIP TO?

At the moment we are mainly trying to ship to Western Europe, but we do offer shipping to the USA, Canada, Mexico and other American countries. If your location doesn´t appear among our shipping destinations, then please fill out a contact form explaining what you want to buy and where you want your product shipped to. We will develop a custom order to suit your needs.

when will you ship my order?

Processing time is around a minimum 1 week (although at the moment probably less) plus the shipping time on top of that.

This is to ensure ample amount of time for address correction and other shipping info modification on orders. Once we have completely processed and shipped the order, we will not be able to adjust anything anymore.

what is the average shipping time?

-If you live in Madrid Spain, delivery is not only free but we will ensure you receive your order as soon as possible.

-Within the rest of Spain and Portugal we estimate that your delivery should arrive in 2-3 days.

-For international orders within Europe, we estimate a delivery within about 8-10 days.

-For international orders to America, we estimate a delivery within 3-4 weeks.

The average shipping time may vary depending on the destination. Please note that these are estimated times and actual delivery times may vary. This estimate does not include the processing time.

Do you provide tracking numbers for my order?

Yes, we provide tracking for each order.

Once we process your items, and it is ready to ship, we will send you tracking information directly to the email you provided in your order.

*Please always double check with typos and errors as this could result in not receiving the tracking info.

Once you receive your tracking ID/info, it is your responsibility to follow up, and check the status of your package. If you think there is an issue with your package, please contact us immediately.


I think I completed my order but it didn’t notify me about my purchase. Was my purchase succesful?

If you made a purchase through a mobile device, we are aware of missing purchase pop-ups. Rest assured, check your e-mail or order status. We’ll try to keep you updated on the state of your order and we’ll send e-mails pertaining to tracking info and your order’s fulfillment.

Which shipping carrier do you use?

We are partnered with Spain’s postal service “Correos”, who handle the shipping of our products.

The carrier will hand over the packages to the destination's local carriers. You can still track it using the listed carriers tracking site, but if not, please use your local carrier's site for tracking.

My package is lost or returned to sender

LOST PACKAGE:
If you suspect that your package is lost. Please contact us immediately with your Order Number.

If the customer DID NOT provide the complete and correct shipping information when the item is lost, they will not be refunded and we will not resend the package. Once the package has been shipped and dropped off, we can no longer intercept the package. It is up to the customer to follow up with the carrier for that matter.

If the customer DID provide the complete and correct shipping information when the item is lost, we will reach out to our partner carrier to open an investigation and locate your item. If it is reported as lost, we will resend the package with no charge.


RETURNED TO SENDER:
If the customer DID NOT provide the complete and correct shipping information or refused to pay for the customs fees or did not pick up the package at the post office in time, we will resend it at the customer’s expense for an additional shipping fee. BUT we will wait until the package is fully returned to us.

Please take note that most international packages are never returned and are destroyed. If this is the case, we will NOT refund or resend the package.

Will you devalue my order for cheaper customs?

Unfortunately, we cannot devalue your item or label it as a gift as that would be considered fraud.


I am not fully satisfied with my purchase. How do I get a refund?

Our return policy doesn’t generally accept returns. However, if you are unsatisfied, be it because of wrong sizes or damaged products; then please provide the following:

  • Pictures and proof of the damaged items/ items with quality issues.

  • The packaging it came with.

  • Your order number.



We do not accept:

  • Refunds based on slander or a general dislike of the product. We assure you that our products are of an excellent quality and go under quality control before being packaged in house and personally handed to the carrier. The images printed on the products are of excellent quality, are not made by AI and are designed and created by us. These images are presented on the product page. “If you bought it you keep it.”

How do you pack the items?

  • POSTERS: Tubes.

  • COMICS / BOOKS: Easy fold mailers.

  • T-SHIRTS: Self seal mail bags.

Multiple items may be combined in a bigger box or shipped separately.

Is there a minimum order cost to get free shipping?

Unfortunately, we do not currently offer this, however, we will keep this in mind.